Terms and Condition-UK Visas Online

Terms & Conditions

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Issuance and approval of a visa is solely regulated by the Government of the UK and governed by their rules and regulations that are amended from time to time.

It is also subject to the rules and regulations of the country of which you hold citizenship.

Our role is limited to accepting the visa application and required documentation, forwarding the application to the Government of UK for consideration of visa issue and communicating the Government of UK's decision on the application.

If a visa has been issued based on the information supplied by you. Any required changes will therefore be another complete new visa application or it will incur additional cost if changes are possible.

We do not accept any responsibility for late, lost or misplaced applications and or the reliability of the contents of the application. Incomplete applications will be disregarded at our discretion.

It is a criminal offence to submit incorrect and untrue information on the visa application forms. The UK immigration does not take lightly to this and any other transgressions.

The Applicant accepts and acknowledges that we email in good faith and we do not assume any responsibility or liability for emails that have not reached us or you in time. It is therefore in your own interest to apply for the visa as soon as possible and apply follow up procedures within reasonable times.

In case of rejection of visa application, we will communicate such decision by the government of the UK to the applicant but besides that no correspondence will be entertained and no visa fees will be refunded (unless specifically stated). Visas applications may be rejected if you have a criminal record or have been deported or for any other reasons determined solely by the UK immigration office. We have no control over such decisions.

If you had been refused a visa before, please let us know in advance, when and why it was refused so that we know how to handle the application.

We shall not be liable for any losses or damages, which the applicant may suffer arising from delay in processing or receiving the visa.

All visas issued are single entry visas.

All visas are non-transferable.

Visa applications will only be processed once we have the fees reflected in our account and once all the documentation is received fully completed. We will not be responsible for incomplete applications.

We do not accept cheques as a form of payment and therefore you are not allowed to deposit such cheques into our bank account.

It is an explicit requirement that you enter and exit the UK with the same passport that was used to apply for the UK visa or else additional charges will be incurred.

You will need to keep copies of you air ticket and boarding passes for a period of 90 days after travel.

We are closed on Fridays, Saturdays, Sundays and Public holidays. If we need to send staff to the office to check if visas have been issued or to apply for visas on such days, then there will be an extra charge for such services.

Prices are subject to currency fluctuations and do change without notice. Prices cannot be guaranteed until time of document issue and full payment.

These terms and conditions shall be governed and interpreted in accordance with the laws of United Arab Emirates, Oman, Kuwait, Qatar and the UK. Any claims or disputes arising in relation to the services provided by us to the Applicant shall be subject to the exclusive jurisdiction of the Courts in United Arab Emirates, Oman, Kuwait, Qatar and the UK.

We reserve the right to change the terms and conditions without prior notice.

Our Business operating days and hours are Mondays to Thursdays from 10h00 to 16h00 unless stated otherwise.

We may be closed on certain UK public holidays.

We cannot and do not guarantee, if and when a visa will be issued, UK immigration alone decides on this.

Once a visa application has been submitted or a visa is approved, it cannot be cancelled.

Applicants of the eligible countries may apply online minimum 2 days in advance of the date of arrival with a window of 90 days.

At no stage of the application process will we make available to the passenger or its agent, any reference numbers or any other communication between us and UK immigration.

If a passenger travels without their visas, they do so at their own risk and we will NOT get involved in any way and will stop communicating with the passenger or agent with immediate effect.

Every enquirer and person engaging in a transaction with our company is deemed to have read, understood and agreed to be bound by the terms and conditions.


Detailed description of goods and/or services
International Travel Logistics Pty Ltd (UK Visas Online) is a business in the Travel & Tourism industry that provides visa services to clients .

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email with ID transaction . for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.

Return and Refunds policy
The provision of goods and services by International Travel Logistics Pty Ltd (UK Visas Online) is subject to availability. In cases of unavailability, International Travel Logistics Pty Ltd (UK Visas Online) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
If appropriate provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.

Customer Privacy policy
International Travel Logistics Pty Ltd (UK Visas Online) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the International Travel Logistics Pty Ltd (UK Visas Online) bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for International Travel Logistics Pty Ltd (UK Visas Online) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by International Travel Logistics Pty Ltd (UK Visas Online) separately from card details which are entered by the client on DPO PayGate's secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is US Dollars that is converted to South African Rand (ZAR).

International Travel Logistics Pty Ltd (UK Visas Online) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and International Travel Logistics Pty Ltd (UK Visas Online) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

International Travel Logistics Pty Ltd (UK Visas Online) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

International Travel Logistics Pty Ltd (UK Visas Online) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Delivery Policy
Normal Visa Service has a turnaround time of 5 days
Urgent Visa Service has a turnaround time of 3 days. 
The Visa will be emailed to customer once approved.

Refund/Cancellation Policy
If the visa application is rejected no fees will be refunded. The fee is for processing of the application and is not dependent on the granting or rejection of the visa.

Credit Card Policy

Your credit card number is sent in encrypted form to our credit card processor.

This means humans can not read it. It also means that if someone is intercepting your internet traffic the card number is scrambled. No one can read it except our credit card processing company.

We use secure servers (SSL) and extra strong encryption. On our site when you see the URL change from "http://" to "https:// " all data transmission is encrypted so that other people snooping around the net can not read the data.

We also employ a special security service which attempts to hack into our web site. They do this several times each day. If they find a new weakness they warn us and we are required to improve our security within 48 hours.

Thus using your credit card on our site is very safe. In fact it is more safe than using your credit card at a restaurant or store where someone can easily write down all the information from your card.

We have been accepting credit cards over the internet for more than 10 years. The only time a customer thought there was a problem was when someone else in their family made the purchase without telling them.

As a final comfort, most credit card companies will drop a credit card charge if you tell them you never made the charge. They have to do this to stay in business.

International Travel Logistics Pty Ltd (UK Visas Online) contact details
Company Physical Address: Rylands Estate, Cape Town 7764
Email: support@ukvisasonline.com Telephone: +27724521992

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email: support@ukvisasonline.com